What do withdrawal statuses mean?

Your transaction history shows how far a withdrawal has progressed. The available and reserved balance figures help explain where the requested funds are held.

Step by step

  1. Pending: the amount is reserved and awaits review.
  2. Processing: an operator has taken the request for payout handling.
  3. Completed: the payout has been recorded with its transfer reference.
  4. Cancelled or failed: check the transaction details and your returned available balance.

Reserved funds

Reserved funds are not available for a second withdrawal. If a request remains pending, the wallet can offer cancellation. Once processing has started, that cancellation option is no longer available. A completed status records the operator’s payout confirmation; receipt in an external wallet still depends on the destination and network.

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