Technical issues
Connection, browser and account troubleshooting.
5 articlesWhy can’t I stay signed in?
The website uses an essential session cookie to keep you signed in. A blocked or expired cookie can send you back to the login screen.
Why haven’t I received a Cardium email?
Verification and password recovery messages are sent to the email address linked to the account. Delivery delays and inbox filtering can keep a message out of the main inbox.
What should I do if a page won’t load?
First check whether the problem affects the whole website or only one action. Keep any error text before refreshing so you can describe the issue accurately.
Can I reduce website animations?
Cardium follows your device or browser’s reduced-motion preference for interface transitions and the homepage banner. The table film plays automatically on a loop.
What information should I include in a technical report?
A concise description of the steps that caused a problem is more useful than repeatedly submitting the same request. Include enough detail to identify the affected feature.