Step by step
- Check your connection and try opening another Cardium page.
- Reload the affected page once.
- If an extension may be interfering, try a separate browser profile.
- Record the page address, browser version and approximate time if the issue persists.
For payments, check before retrying
A connection error does not always mean that a submitted request failed on the server. Open your wallet history before making another deposit or withdrawal request. When asking for help, include the operation and transaction reference but remove session cookies, passwords and email tokens from any diagnostic information.