Why haven’t I received a Cardium email?

Verification and password recovery messages are sent to the email address linked to the account. Delivery delays and inbox filtering can keep a message out of the main inbox.

Step by step

  1. Check the address you entered for typing mistakes.
  2. Look in spam, junk and filtered folders.
  3. Request one fresh message and use the newest link.
  4. If delivery still fails, contact us with the request time and email issue.

Do not share email tokens

A verification or reset link gives access to an account action. Do not paste it into a public forum or a support description. Cardium support will never ask for your password or a complete recovery link.

Request a reset email
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