Step by step
- Name the page or application feature you were using.
- Describe the steps, expected result and actual result.
- Include the error text, device, browser or app version and time.
- Add a transaction or hand reference only when it is relevant.
Leave out sensitive information
Do not send your password, two-step codes, recovery links, wallet seed phrase or private keys. If a screenshot or log is needed later, remove unrelated personal details and secrets before sharing it. The contact form currently accepts text; it does not upload attachments or automatically collect your device logs.